Response from Mizuno

Proposal A4: Provide an accessible complaints process for workers.

Mizuno does not have a formal system for receiving and addressing overseas worker complaints.

"Though we have the domestic worker confidential channel system named “Mizuno Hotline” in Japan and are still investigating, there are problems, including languages and manpower, on an overseas confidential channel to file complaints by workers,. As we, however, had experience that we have received a direct contact from a labour union in Bangladesh on working conditions and have arbitrated between the union and the factory managements by cooperation of International Textile, Garment & Leather Workers’ Federation ASIAN AND PACIFIC REGIONAL ORGANIZATION (ITGLWF-APRO) in 2005, we are actually able to respond to worker’s requests."

Response Key

The brand claims to implementing all components of this proposal or has agreed to implement them within Play Fair's proposed timeframe.

The brand is currently implementing or has agreed to implement some of the essential components of the proposal but has refused to implement, has overlooked, or has raised issues with one or more important components; or, the brand agrees to implement the proposal but not within Play Fair’s proposed timeframe.

The brand has refused to implement the essential components of the proposal.

The brand has misunderstood or failed to comment on the proposal; or the brand is considering the proposal, but has yet to make a decision.