Response from Pentland

Proposal A4: Provide an accessible complaints process for workers.

Pentland does not have a system for reporting complaints to Pentland, although as a member of the Ethical Trading Initiative (ETI) workers at its suppliers can file complaints through the ETI’s third-party complaints system.

Full response

"We work with our suppliers to improve internal communications so that problems can be raised and resolved internally."

Response Key

The brand claims to implementing all components of this proposal or has agreed to implement them within Play Fair's proposed timeframe.

The brand is currently implementing or has agreed to implement some of the essential components of the proposal but has refused to implement, has overlooked, or has raised issues with one or more important components; or, the brand agrees to implement the proposal but not within Play Fair’s proposed timeframe.

The brand has refused to implement the essential components of the proposal.

The brand has misunderstood or failed to comment on the proposal; or the brand is considering the proposal, but has yet to make a decision.