Response from Puma

On the provision of accessible complaints process for workers, PUMA's complaints process for the workers has been in place for a long time as it is a requirement for becoming a member of the Fair Labor Association. PUMA’s 3rd party complaint system has been proven to work at a global level. We remediated numerous complaints that were raised through this channel from Turkey and China. In Cambodia, PUMA supports the decisions that were made by the national arbitration system. Although we established grievance hotlines in key countries such as China, we believe that employers and employees must be given the capacity to manage and resolve disputes internally. For this reason, PUMA supports various grievance management improvement programs at the local level in key sourcing countries such as China, Turkey, Romania and Vietnam.